FAQ

Can I restore factory settings?

Yes, but this will clear all parameters. Do not operate it unless necessary.

What barcodes and QR codes are supported?

Barcodes: CODE11, EAN13, CODE128, EAN14

QR Codes: QR Code, DataMatrix

What are the operation safety prohibitions?

  • Do not plug or unplug cables, or open the cabinet while the power is on.
  • Do not cut off the power during printing.
  • Do not peer into the printhead nozzle.
  • Always power off the device and wear goggles and gloves before maintenance.

What are the precautions for using ink and solvent?

  • Must use the original designated model only.
  • Store in a cool and well-ventilated place, keep away from fire sources, and ensure the temperature is below 35°C.
  • In case of splashing onto skin or eyes, rinse immediately with plenty of clean water.
  • Dispose of waste in accordance with local regulations; do not pour into sewers.

What does daily maintenance include?

Each startup and shutdown: Clean the charging electrode, high voltage deflection plate and phase probe.

Every 2000 hours: Replace the filter and dust-proof cotton.

How to handle the prompt Maintenance Period Expired?

Clean the ink system, replace the filter and dust-proof cotton, then reset the maintenance time.

How to fix blurry printing and missing characters?

  1. Check if the break point adjustment is normal.
  2. Confirm that ink viscosity and pressure are within the standard range.
  3. Clean the printhead and nozzle.
  4. Verify that the printing distance is appropriate.

How to deal with the Solvent / Ink Low Level reminder?

Open the lower compartment and add the original dedicated ink or solvent accordingly.

How to resolve the High Voltage Leakage alarm?

Cause: The printhead is damp or contaminated.

Solution: Thoroughly clean the printhead, dry it completely, then restart the device.

How to handle the Recycling Port Fault prompt?

Cause: Nozzle clogging, ink channel deflection, or ink failing to enter the collector.

Solution: Run the Nozzle Unlock or Reverse Cleaning function, clean the printhead and dry it thoroughly, then check whether the ink line is normal.

How to switch the operation language?

Main Interface → System Settings → Language Settings, you can select Simplified Chinese or English (other languages can be added later).

What is the function and operation method of break point adjustment?

Function: Adjust the breaking position of ink droplets to ensure clear printed characters without trailing marks.

Operation path: Basic Settings → Break Point Adjustment, modify the value (range: 0–99). Use a magnifying glass to observe the ink droplets at the charging electrode until the break point is normal.

Which parameters are not recommended to be modified arbitrarily?

The following parameters are factory default settings. Unauthorized modification may cause equipment failure or abnormal printing:

  • High voltage adjustment (ultra-high voltage range, high voltage leakage value, charging value);
  • Phase parameters (phase charging value, fixed phase, phase compensation compensation);
  • Viscosity detection threshold and basic droplet break value.

What are the correct shutdown steps?

  1. Tap “Stop Ink Line” on the main interface, select normal or fast ink stop mode (wait 2–3 minutes for the procedure to complete).
  2. Press the power switch and wait for the display to turn off (the device is completely powered off).
  3. Check for ink leakage at the bottom of the printer and around the printhead; handle any leakage promptly.

What are the available printing trigger modes?

External photoelectric trigger: Automatically triggers printing when the substrate is detected by the photoelectric sensor.

Manual trigger: Configure the manual trigger function in “Message Settings” and start printing by pressing the button.

How to edit and print messages?

Tap Edit on the main interface to enter the message editing page.

Insert content: Tap Text / Barcode / QR Code / Time / Counter, enter the corresponding content and adjust parameters (font, dot matrix, spacing, etc.).

Save the file: Enter a file name, tap Save in the bottom right corner, and return to the main interface.

Start printing: Tap Print Switch (button turns green), select the trigger mode (external photoelectric trigger / manual trigger), and start printing.

What is the commissioning procedure for the first startup?

Turn on the power switch, wait for the device to finish loading and enter the main interface.

Open the lower compartment door, and pour the original ink and solvent into their corresponding tanks separately (avoid overflow).

Main Interface → Machine Settings → Ink System Operations → Clean Printhead Throat Pipe (wait 1 minute and then close).

Check for ink leakage in the ink system and printhead, and ink accumulation in the return pipe (clean and dry if any).

Tap “Start Ink Line” on the main interface, select normal or fast ink supply mode (wait 2–3 minutes to complete).

Confirm there are no fault warnings on the main screen and “Printhead Ready” is displayed; you can now edit print content.

What is the optimal installation distance for the printhead?

The distance between the printhead and the substrate is 5 mm – 40 mm, and the optimal printing distance is 10–20 mm (to ensure clear and stable printing).

What are the requirements for the power supply?

Voltage: 100–240 VAC ±10%,

Power: 120W Frequency: 50/60 Hz

Current: 3 A

Mandatory requirement: Must be reliably grounded; otherwise, the equipment may operate abnormally.

What conditions must be met for the installation environment?

Ambient temperature: 5°C – 45°C

Ambient humidity: 30% – 95% RH (relative humidity), no condensation

Space requirement: Leave at least 1 meter of space around the machine for good ventilation

Safety distance: Keep away from open flames and large electrical interference equipment (e.g., welding machines, large motors);place a fire extinguisher within 3 meters

What is the range of printable materials?

Cartons, plastic products, metal products, plates, pipes, stone materials, glass products, electronic components, auto parts, industrial chemical packaging, pharmaceutical, food and gift boxes, etc.

What are the core printing performance parameters?

Nozzle specification: 60U standard configuration

Printing speed: Up to 280 meters per minute (5×5 single-line mode)

Printing height: 2 mm – 20 mm (selectable according to font dot matrix)

Printing lines: 5 lines (5×5 dot matrix), 4 lines (7×5 dot matrix)

Storage capacity: 4G standard configuration

Supported content: Text, time, date, dynamic barcodes/QR codes, custom patterns, counter variables

What is the core configuration of the printer?

It is equipped with a 10.1-inch TFT color touch screen (1280×800 resolution), a stainless-steel body, an embedded Linux secure operating system, an intelligent real-time ink viscosity detection and automatic adjustment system, and a high-performance gear pressure pump. The maintenance cycle is extended to 2000 hours or 12 months.

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