Core Strengths
High Speed & Stability
Multi-Language Support
Intelligent Control
Product
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FAQ's
VIEW ALL →Is the operation software multi-language supported and easy for beginners to learn?
Yes, absolutely! Our system features a user-friendly, smartphone-like UI design and supports multiple major international languages (including English, Spanish, French, German, Russian, Arabic, and more).
- ✔ 20-Minute Learning Curve: The intuitive touchscreen interface allows operators to complete their training and start running the machine within just 20 to 30 minutes.
- ✔ WYSIWYG Editing: With our “What-You-See-Is-What-You-Get” visual editor, you can easily drag, drop, and modify text, dates, batch numbers, barcodes, or logos directly on the screen.
What is your warranty policy and how do you handle after-sales technical support?
We provide a comprehensive warranty and robust global remote support to ensure your production never stops:
- ✔ Solid Warranty: We offer a 1-to-2 year warranty (depending on the specific model) covering all core components.
- ✔ 24/7 Remote Tech Support: Access our professional engineering team anytime via WhatsApp or WeChat for instant video troubleshooting.
- ✔ Lifelong Guidance & Spare Parts: We guarantee a long-term supply of original spare parts and consumables, alongside free lifetime software updates and video operation guides.
Do you support customized marking/printing solutions for factory production lines?
Yes, absolutely! We do more than just sell standalone machines. We provide complete, customized marking and coding solutions tailored to your specific factory production line setup. Our services include:
- ✔ Seamless Integration: Free technical assessment for connecting with your existing conveyors, PLC systems, and automated lines.
- ✔ Tailored Customization: Customized brackets, hardware positioning, and software API protocols for automated data transmission.
- ✔ Pre-sales Testing: Free sample testing on your specific products to ensure optimal marking results before shipment.
What barcodes and QR codes are supported?
Barcodes: CODE11, EAN13, CODE128, EAN14
QR Codes: QR Code, DataMatrix
What does daily maintenance include?
Each startup and shutdown: Clean the charging electrode, high voltage deflection plate and phase probe.
Every 2000 hours: Replace the filter and dust-proof cotton.
What conditions must be met for the installation environment?
Ambient temperature: 5°C – 45°C
Ambient humidity: 30% – 95% RH (relative humidity), no condensation
Space requirement: Leave at least 1 meter of space around the machine for good ventilation
Safety distance: Keep away from open flames and large electrical interference equipment (e.g., welding machines, large motors);place a fire extinguisher within 3 meters
What is the range of printable materials?
Cartons, plastic products, metal products, plates, pipes, stone materials, glass products, electronic components, auto parts, industrial chemical packaging, pharmaceutical, food and gift boxes, etc.
What are the core printing performance parameters of the Continuous Inkjet (CIJ) printer?
Nozzle specification: 60U standard configuration
Printing speed: Up to 280 meters per minute (5×5 single-line mode)
Printing height: 2 mm – 40 mm (selectable according to font dot matrix)
Printing lines: 5 lines (5×5 dot matrix), 4 lines (7×5 dot matrix)
Storage capacity: 4G standard configuration
Supported content: Text, time, date, dynamic barcodes/QR codes, custom patterns, counter variables
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Unique Designs
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Years of Craftsmanship
1,500+
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